This Privacy Policy explains how we collect, use and disclose your personal information, or your customer information. This Privacy Policy applies to your use of our website, or our API, or our software, or the features & tools we provide and integrate into your system, which includes our subscription services (our “Service”) and our software (“Software”).

1. Information we collect

We collect information in two ways:

Information you give us. For example, some of our Services require you to log-in and create an account. When you set-up an account, we’ll ask you for personal information (more fully defined below), like your name, email address, telephone number and your credit card number, if necessary.

Information we get from your use of our Services. We may collect information about the Services that you use and how you use them, like when you visit our website, this information includes:

Device Information – we may collection device specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your account.

Log information – when you use our Services or view content that we provide, we may automatically collect and store certain information in server logs. This may include details of how you used our Services, such as your search queries, Internet protocol address, and device event information such as crashes or other system activity.

Location information – when you agree to use a location-enabled service, we may collect and process information about your exact location.

Local storage – we may collect and store information locally on your device using mechanisms such as browser web storage and application data caches.

“Personal information” means information that specifically identifies you, including but not limited to your name, address, telephone number, email address and credit card information.

Cookies. In order to improve our Service and provide a more relevant experience to our users, we may collect information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use cookies to see which areas and features are popular and to count visits to our Service. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove and/or reject cookies. If we use cookies and you choose to remove or reject them, this could affect certain features of our Service.

Third Party Cookies. We may also allow third parties, such as Google, to use cookies on our Service. Such third party cookies are used to help recognize your log-in status and permit you to access third party features enabled through our Service and to evaluate and compile aggregated statistics about activity on our Service. You can usually choose to set your browser to remove and/or reject these cookies, but note that doing so could affect certain features of our Service.

Our Service may require you to use the most current version of the Software. The Software may automatically check to determine if you are using the most current version of the Software. During this process, an IP address identifying your computer, operating system version and the Software version may be collected via the Internet.

We may on occasion supplement the personal information you submit to us with information from third-party sources. For example, if permitted under applicable law, we may supplement the information you provide when you register for an account with address information provided by the U.S. Postal Service to verify your information and prevent errors in our database.

2. How we use the information we collect

In general, we use personal information we collect for the purposes described in this Privacy Policy or otherwise disclosed to you through our Service. For example, we may use your information:

to provide and improve the Service and the Software; to send you a welcome email and contact you about your use of the Service or Software (e.g., for administrative and customer service purposes);

to process your requests or transactions and to send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;

to provide you with information, products or services you request;

to track customer preferences and inform you about product upgrades, special offers and products and our services that we think will be of interest to you; to respond to your emails, submissions, feedback, bug reports, requests for new features, help requests or other comments, questions or complaints;

to monitor and analyze usage, trends and activities in connection with the Service and Software; and

to automatically determine if you are using the most current version of the Software and to send you email messages, and potentially a pop-up box or similar notification mechanisms to inform you if you need to upgrade in order to use the Service you have requested.

3. Sharing of personal information

We do not share your personal information with third parties other than as follows:

when you give us your consent to do so, including if we notify you through the Service that the information you provide will be shared in a particular manner and you provide such information;

with third party vendors, consultants and service providers who perform functions on our behalf, but we limit their use of the information as is reasonably necessary to carry out their work;

when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with laws or respond to lawful requests, legal process or legal authorities;

when we believe in good faith that doing so is reasonably necessary or appropriate to protect our rights, property or safety or that of our employees, agents, users or others, including to enforce our agreements and policies or to enforce our Terms of Use including investigation of potential violations of our Terms of Use;

in extraordinary circumstances, such as to respond to an emergency or for reasons of national security, an urgent matter of public or individual safety or other issues of dire importance;

in connection with, or during negotiations of, a merger, consolidation, sale of our corporate assets or equity, financing, acquisition, corporate reorganization, strategic alliance or in any other similar situation where personal information may be transferred as one of our business assets;

if you post information to our bulletin board or blog (collectively, “Public Forums”), such information, along with your email address, will be publicly available to all persons accessing that Public Forum. We are not responsible for any information you submit to a Public Forum or the subsequent use of such information by third parties.

We may also share aggregated or other data that does not directly identify you.

4. Your choices with respect to personal information

We may send information to you regarding our products, services and special offers or those of selected third parties, unless you have opted not to receive such communications or such communications are prohibited by law. If you do not wish to receive such email, regular mail or other messages, you may opt out at the time of registration or information collection by logging into your account settings and updating your contact preferences. Please note that even if you opt out of receiving email or other communications from us, we may find it necessary to continue to communicate with you regarding your use of the Service or the Software, such as messages related to transactions or services you have specifically requested, in response to any email from you to us, to notify you of updates or changes to our policies and procedures, or to otherwise provide you with information we believe is important to users. Our systems may require time to update, so your opt-out requests may not be updated immediately.

5. Protection of your personal information

We take all reasonable measures to help protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction.

6. Third party links

The Service may contain links to other websites at which personal information is collected. This Privacy Policy does not apply to linked sites and we are not responsible for the content or privacy and security practices of those sites. Any personal information you provide to a linked site is provided directly to a third party and is subject to such third party’s privacy policy. We encourage you to learn more about such third parties’ privacy and security practices and policies before providing them with any personal information.

7. Changes in Privacy Policy

As the need arises, we may change this Privacy Policy at any time. We will provide notice of changes to our Privacy Policy by indicating on the Policy the date it was last updated and making the updated Privacy Policy available through our website. Your use of the Service or Software following the posting of the updated Privacy Policy constitutes your consent to all changes. We encourage you to review this Privacy Policy whenever you access or use our Service or Software to make sure you understand how personal information we collect may be used or disclosed.

8. Contacting Us

If you have any questions or comments about this Privacy Policy or our practices relating to the Service or Software, or if you believe we have not complied with this Privacy Policy, please contact us at info@reai.co.